The customer is agreeing with the terms & conditions that he/she has read as well as fully understood With respect to the “MH09” Website.


  1. If the customer receives the defective /damaged/incorrect product he/she has to return the same within 5-6 days with the same condition. After 5-6 days it will not be considered for return or refund or exchange.
  2. Original packing, labels & invoice should be there with returning product.
  3. Opened products that have been damaged by customer usage cannot be returned, exchanged or refunded. (Used product will not be considered for a return, refund or exchange)
  4. If we cannot arrange reverse shipment for the product due to the unavailability of our logistics partners, then you may be requested to send such products through any available courier services. Shipping charges are non-refundable in any case.
  5. The amount deducting the shipping charges would be credited to your account. On request, we can also refund the amount directly to the customer’s bank account.
  6. The refund of the amount usually takes 7 working days.
  7. You must e-mail us before returning the product to get an authorization.
  8. The “first impression” reserves the right to accept or reject the request for return.

Placing Orders:

  1. After the finalization of product customer will receive an email/call for size confirmation.
  2. Any size above 10 will be considered as a customized product also price for the same will be different. (If it’s not in stock will be added 7 days more in the total delivery time)
  3. No cash on delivery available
  4. The fulfillment of the order is subject to product availability and acceptance of your order.
  5. The availability of the products is subject to change without notice.
  6. Please mail or call us before placing a bulk or commercial orders.
  7. The company shall have the right to refuse or cancel any orders placed for the product unless the product has already been dispatched.


  1.  COD – Cash on delivery is available.
  2. Order will not proceed until we received the payment ( should be reflected on our portal)
  3. Once payment received then the only shipment will proceed.
  4. The refund of returned or canceled order would be credited within 7 working days.

Shipping and Delivery:

  1. For any order before placing please confirm the foot size.

For same please refer to the “size index” mentioned in the information segment.

  1. On all digital payment shipping charges free in India and 70rs charges for COD product.
  2. The shipment will take 6-8 working days if the product is available. If it’s out of stock the exact delivery date will be conveyed to the customer’s phone number.
  3. In case of any natural calamity or some technical issues or manual error like misplacing the deliveries, it will take 15 working days for delivering the product.
  4. Customize Kolhapuri will take 7 days for making after placing the orders and then 6-8 days delivery.
  5. Each order can be shipped only to a single destination address specified at the time of payment for that order. Therefore, if you wish to ship products to different addresses, you shall need to place multiple orders.
  6. Shipping schedules are estimated only and cannot be guaranteed.
  7. The product will be delivered at place where delivery is possible from that onwards customer to have to pick his order.

Cancellation by us:

  1. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
  2. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
  3. If your order is canceled by us after the amount has been charged, the said amount will be reversed back in your account.

Cancellation by the user:

  1. You can cancel your order or an item in your order online before the order has been processed or shipped.
  2. The orders cancellations and quantity reductions must be made before the order is shipped.
  3. The amount would be refunded to the user in the form of a gift voucher within 5-6 days. The user can use the gift voucher for the next purchase.
  4. We have the full right to accept or reject your cancellation request.

Product Look, Price & Warranty:

  1. The M&C provides accurate product and pricing information, however typological error may happen. Such error if happens will be notified to the customer.
  2. The color, design, and look may be slightly different than the picture shown on the website.
  3. Prices of the products are subject to change without notice.
  4. The company does not give any warranties for the product, however, they are handcrafted, sturdy and durable.

Privacy policy: Please see our privacy policy to understand how we use information about you.

Bo Clause: We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time. 

Governing Law and Jurisdiction: These terms and conditions will be construed only in accordance with the laws of India. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website, only the competent Courts in Maharashtra shall have jurisdiction.

  • All notices to users will be sent by e-mail or text/WhatsApp message that the user has maintained in records or will be posted on the Site.
  • We reserve the right to make changes to our website, any policies, and any of the terms and conditions at any time and its sole discretion.
  • The changes to the terms and conditions and referenced policies and guidelines may be posted without notice to you.